---
title: "Katapult: Leading the Way in Customer Satisfaction in Lease-to-Own"
description: Discover how Katapult leads in customer satisfaction with their lease-to-own service. From high NPS scores to exceptional reviews, find out why customers love Katapult.
image: https://blog.katapult.com/hubfs/B2B%20-%20Blog%20Images/Customer%20satisfaction%20Blog%20Header%20.png
---
Katapult for Shoppers - Katapult
- [Katapult for Shoppers](https://katapult.com/)
- [Katapult for Business](https://katapult.com/katapult-for-business/)
[-1.svg)](https://katapult.com/) [-1.svg)](https://katapult.com/)
- [How it Works](https://katapult.com/katapult-for-shoppers/how-it-works/)
- [Shop](https://katapult.com/katapult-for-shoppers/shop/)
- [Get the App](https://leasetoown.katapult.com/mobile-app)
- [Help](https://katapult.com/katapult-for-shoppers/faq/)
- [Login](https://katapult.com/app/login)
- Apply
- [For Shoppers](https://katapult.com/)
- [For Business](https://katapult.com/katapult-for-business/)
- [How it Works](https://katapult.com/katapult-for-shoppers/how-it-works/)
- [Shop](https://katapult.com/katapult-for-shoppers/shop/)
- [Get the App](https://leasetoown.katapult.com/mobile-app)
- [Help](https://katapult.com/katapult-for-shoppers/faq/)
- [Login](https://katapult.com/app/login)
- Apply
## Katapult Konnect
Keep up with our news and updates here
# Katapult: Leading the Way in Customer Satisfaction in Lease-to-Own
By Katapult on May 16, 2024 11:30:00 AM
At Katapult, we're dedicated to providing our customers with the best possible [lease-to-own (LTO)](https://katapult.com/) experience. We're thrilled to share some recent achievements that highlight our commitment to customer satisfaction:
- **High NPS Score:** As of March 31, 2024, Katapult had a Net Promoter Score (NPS) of 65. This score reflects the enthusiasm and loyalty of our customers, demonstrating their positive experience with our innovative LTO solution.
- **Top-Ranked in Customer Favorability:** In a consumer survey conducted between April 2-9, 2024 by KeyBanc Capital Markets, Katapult ranked first place for customer favorability for respondents who have used RTO/LTO services.
- **90% Satisfaction Rate:** The same survey found that 90% of participants who had used Katapult's LTO services reported a favorable experience, with customer service being cited as the primary reason for their satisfaction.
- **Exceptional [Trustpilot Reviews](https://www.trustpilot.com/review/katapult.com?stars=5):** Trustpilot offers a transparent platform where customers can share their experiences with Katapult. Customers frequently highlight the ease of use, transparency, and inclusivity of our payment option as key reasons for their satisfaction with Katapult.
We have a relentless focus on customer service; we prioritize clear communication, transparency, and exceptional customer service throughout the entire LTO journey. And this focus translates to strong customer loyalty and high customer repeat rates, fueling growth for our merchant partners.
[](https://katapult.com/katapult-for-shoppers/how-it-works/)
Consumers interested in unlocking financial purchasing power through personalized lease-to-own plans can download our app in the [Apple App Store](https://apps.apple.com/us/app/katapult-shop-lease-to-own/id1612074883) or [Google Play](https://play.google.com/store/apps/details?id=com.katapult.katapultapp&pli=1)[.](https://play.google.com/store/apps/details?id=com.katapult.katapultapp&pli=1) For more information on our LTO offering, consumers can also [visit our website](https://katapult.com/). If you are a retailer interested in directly integrating Katapult’s LTO solution to boost your business and customer base, please [reach out to learn more.](https://go.katapult.com/schedule_demo?pk_vid=f6cd951eb715083b16554036530e1d8c)
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### blog categories
- [Industry Trends + Insights (45)](https://blog.katapult.com/katapult_konnect/tag/industry-trends-insights)
- [Katapult News (30)](https://blog.katapult.com/katapult_konnect/tag/katapult-news)
- [Partner Spotlight (22)](https://blog.katapult.com/katapult_konnect/tag/partner-spotlight)
- [Retailer Spotlight (48)](https://blog.katapult.com/katapult_konnect/tag/retailer-spotlight)
## **Subscribe to Learn More**
Please fill in the form below to stay connected on how offering lease to own can help retailers increase their customer base.
[](https://cta-redirect.hubspot.com/cta/redirect/3290644/427636c8-c1e3-474d-8c96-f76f6a4d5b4c)
**Customer Service:**
[1-833-KATAPULT (528-2785)](tel:1-833-528-2785) Live chat [Click here](https://go.katapult.com/chat?pk_vid=a3cb053e6d074b2616543524643402d2)
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Sun: 10am to 8pm CST
[-1.svg)](https://katapult.com/)
©2022 Katapult. [Privacy policy](https://katapult.com/app/privacy-policy)
##### About Katapult
- [About us](https://katapult.com/katapult-for-business/)
- [Shop](https://katapult.com/katapult-for-shoppers/shop/)
- [News](https://blog.katapult.com/katapult_konnect)
- [Careers](https://teamkatapult.bamboohr.com/jobs/)
- [Investor Relations](https://ir.katapultholdings.com/?_aiid=13857)
##### For Shoppers
- [How it Works](https://katapult.com/katapult-for-shoppers/how-it-works/)
- [Shop](https://katapult.com/katapult-for-shoppers/shop/)
- [Get the app](https://katapult.com/katapult-for-shoppers/mobile-app/)
- [Help](https://katapult.com/katapult-for-shoppers/faq/)
##### For Business
- [Why Katapult](https://katapult.com/katapult-for-business/)
- [How it works](https://katapult.com/katapult-for-business/how-it-works/)
- [Resources](https://docs.katapult.com/docs/getting-started)
- [FAQs](https://katapult.com/katapult-for-business/faq/)
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[Our customers say:  TrustPilot](https://www.trustpilot.com/review/katapult.com?utm_medium=trustbox&utm_source=Mini)
This is an advertisement for Katapult’s lease purchase or lease to own service. The path to ownership will cost more than the merchant’s cash price. Certain items available at participating locations. Not available in MN, NJ, WI, WY. Retail partner discounts are only valid for a limited time period and are not controlled by Katapult. Katapult may get a commission.
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